Only returns that have been previously authorized by our customer service department may be returned. For return authorization, call customer service 1-800-873-7203 (for Insignia orders call 1-800-771-8042). Please be ready to provide the following: account number, style number, size, purchase order number, and reason for return. Once your request has been reviewed, a return authorization number will be issued along with return instructions. Embroidered merchandise cannot be returned.